Refund policy
Overview
We value your satisfaction with every purchase of our Ab Rollers and Massage Guns. If you’re not completely happy with your order, we’re here to help with a smooth return and refund process.
Eligibility for Returns
- Returns are accepted within 30 days of the delivery date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (such as your order confirmation or receipt) must be provided.
Non-Returnable Items
- Products that show signs of use, wear, or damage caused by improper handling.
- Items returned without original accessories or parts.
- Personal care items (like massage heads) that have been used for hygiene reasons.
Return Process
- Contact our Customer Support team to initiate a return.
- Once your return is approved, we will send you a return shipping label and instructions.
- Ship the product back within 7 business days after receiving the label.
Refunds
- After receiving and inspecting your returned item, we’ll notify you about the status of your refund.
- Approved refunds will be processed within 5–10 business days to your original payment method.
- Shipping costs are non-refundable, unless the return is due to a defective or incorrect item.
Exchanges
If your ab roller or massage gun arrives defective or damaged, we’ll gladly exchange it for the same model. Contact [your support email] within 7 days of delivery with photos or proof of the issue.